Not a complaint really, but looking for someone to assist

To whom it may concern at Absa.

I read out on behalf of my 75 year old husband to your customer service on your website. We explained the current situation with my husband's contact details and asked for someone to contact him as he cannot phone in. Due to his age, hard of hearing and a variety of medical problems, this is very stressful for him. After a couple of days we received a standard email from ABSA totally disregarding the special circumstances. I really do not want to complain here on a public forum, but I believe this is the only way that we can get someone to attend to his special circumstances. The Covid 19 pandemic changed a lot of ways how businesses, educational institutions, schools, etc are run, so I would think that a bank like ABSA will also take these into consideration. Without going into detail here on the internet, can you please advise a person/persons that are dealing with unusual circumstances and have the necessary authority to make decisions. I hope to hear from you soon.

Thank you