nonsense service

I am tired of writing a review every week for absa. Someone was supposed to call me over three weeks ago regarding unlocking my profile for security questions. No one has called. I am trying t get assistance this morning with the reversal of a debit order. They can't assist me because the profile is still locked. This is bull. People need to start taking their jobs serious. I am being inconvenienced. Worse I was put on hold for a long time until i dropped the call.