1 reviews | Active since Sept 2016

13 Apr 2021, 09:21

Nonsense bank with poor record keeping

Nonsense bank ruining my credit record. They keep handing over my old closed, paid off account to different debt collectors. I had an account with absa which I eventually closed because of the ridiculous bank charges and little to no interest on savings accounts. I closed the account and they handed it over to Blakes Maphanga incorporated I contacted blakes Maphanga and I was told to settle a certain amount which I settled in April 2019 and sent proof of payment to them....now its April 2021 I get a notification that my account has been handed over to a Macrobert attorneys like *** I closed and paid off this account years ago.

Please stop handing my details to your attorneys for no reason...and sort out your record keeping

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Replies (1)
Absa
Absa's reply13 Apr 2021, 10:43
Official
Dear Cecilia Sbongile Mabong Mdluli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***8 
Kind regards,Rezona Louw Group Customer Care