None payment of the Estate late account

I would like to Express my disappointment with the absa deaceses late estate department. I've submitted all the relevant documents in January and still today they haven't made a payment and when I enquire they say they are still busy with the application until one of the consultant told me that she is bot sure why they haven't made payment cause my documents put aside without any explanation. Please assist in finalizing this matter cause it's being a while. Regards Fikile Madisha