RS
Richard S
1 reviews | Active since Dec 2015
22 Jul 2020, 19:02
Non service from Absa
Tried 4 times in the past two weeks to find out what I need to do to get a debit card replacement. It should be a simple automated process. You'd think so. You'd be wrong. After just being ignored, I receive a terse response to do it online and the call gets closed without even bothering to speak to me. Try the online route and find out that I need to pay for it and I cannot change my delivery address as is possible for the credit card replacement. Absa, are you planning on joining the ranks of the SOEs because your service (non-service, poor customer support and non-functional online options) are right on par
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Replies (3)
Absa's replyOfficial
23 Jul 2020, 08:38 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6.I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply23 Jul 2020, 08:38
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6.I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
RS
Richard S's updateReviewer Update
23 Jul 2020, 08:58Good day
Thank you for your response. I don't want an apology. Here is what I want (and it really shouldn't be a difficult request)
I want a new debit card issued to me, couriered to the following address (I don't want to have to go into a branch and wait 2 hours for service because I work during the day):
95 Voortrekker Road
Secunda
Mpumalanga
2032
before my current debit card expires at the end of next month (August).
Fairly simple request.
Regards
Richard
Thank you for your response. I don't want an apology. Here is what I want (and it really shouldn't be a difficult request)
I want a new debit card issued to me, couriered to the following address (I don't want to have to go into a branch and wait 2 hours for service because I work during the day):
95 Voortrekker Road
Secunda
Mpumalanga
2032
before my current debit card expires at the end of next month (August).
Fairly simple request.
Regards
Richard
RS
Richard S's update23 Jul 2020, 08:58
Reviewer Update
Good day
Thank you for your response. I don't want an apology. Here is what I want (and it really shouldn't be a difficult request)
I want a new debit card issued to me, couriered to the following address (I don't want to have to go into a branch and wait 2 hours for service because I work during the day):
95 Voortrekker Road
Secunda
Mpumalanga
2032
before my current debit card expires at the end of next month (August).
Fairly simple request.
Regards
Richard
Thank you for your response. I don't want an apology. Here is what I want (and it really shouldn't be a difficult request)
I want a new debit card issued to me, couriered to the following address (I don't want to have to go into a branch and wait 2 hours for service because I work during the day):
95 Voortrekker Road
Secunda
Mpumalanga
2032
before my current debit card expires at the end of next month (August).
Fairly simple request.
Regards
Richard
RS
Richard S's updateReviewer Update
23 Jul 2020, 12:34Absa, you continually disappoint. Your agent who phoned me couldn't be bothered to read either the email I sent to her nor my Hellopeter response and instead insists on patronising me. I've had many bad Absa reviews in the past but this is a new low. Honestly, how hard is it to replace a debit card. That is your primary business function.
RS
Richard S's update23 Jul 2020, 12:34
Reviewer Update
Absa, you continually disappoint. Your agent who phoned me couldn't be bothered to read either the email I sent to her nor my Hellopeter response and instead insists on patronising me. I've had many bad Absa reviews in the past but this is a new low. Honestly, how hard is it to replace a debit card. That is your primary business function.