AW
Antoinette W
1 reviews | Active since Nov 2019
17 Nov 2019, 11:38
Non service delivery from Absa Home Insurance
I have a plumbing emergency in a severe drought stricken area. Have been calling Absa Insurance and have been put to and fro for an hour only to be told that they cannot assist. Why do I pay for a service that I don't get. Do these people not realise the seriousness of the drought and water scaresness? Absa is useless. I am taking my insurance elsewhere. Previous time 6 years ago I wanted to know what the conteactor claimed for. They could not tell me because it is confidential. Confidential ????? For my owm home and my own policy?????? Beyond pathetic!!!!!
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Absa's replyOfficial
18 Nov 2019, 11:24Dear Antoinette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply18 Nov 2019, 11:24
Official
Dear Antoinette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management