non-responsive, unhelpful regarding personal loan

I have a personal loan with Absa. I've made payments more than my debit order. I received statements via email on an irregular basis, which stopped in total. I've now requested Absa via email to send me my statement from the beginning of the loan so I can see what happened to the interest following the additional payments. I received a reference number. I've sent numerous emails again. At one stage I received an email asking me to sent to another email address, which I did - to no avail, Today I tried to call Absa. Silverton branch gave me a number after cutting me off twice. 0 ********** 372 which is incorrect must be ********** 372 After my selection, I was put through from one department to another 5 times Just to be told after speaking to numerous people that Absa can not give me the information I requested (full statements) Only for the last 3 months. Law states bank statements must be kept for 10years. Absa surely must obey the law too.