Non responsive and no service

On the 13th of October 2025, I reached out to the Absa premium banking and card authorization departments as I was unsure about whom to address my issue. I was then informed that the correct department to handle my query is the Cards authorization department. I explained my issue and sent them the authorization/confirmation letter from Pick Pay to confirm that I was due an amount of R 569, as their Pick n Pay asap app was not functioning properly.

I received an acknowledgment email from the division, and I was provided with a reference number C-***9. Upon following up, I was sent an email stating that Absa is apologizing for the delay in this matter and that they will release the funds "soon." I conducted a few follow-ups afterward, but there has been no response since, other than the automated reply.

What I need is the release of my money from Absa.