LW
Lian W
1 reviews | Active since Nov 2017
14 Nov 2017, 21:34
Non-response to important emails
On several occasions I have received what may have been phishing emails, claiming to be from ABSA bank - most attached Absa Reward Statement or Absa Surecheck profile - these have been forwarded to ********** which is the email address on the ABSA website for forwarding these. In the past month I have sent 4 such emails to this address requesting confirmation if these are genuine of phishing - not one has had a response. This is very poor indeed, as the nature of potential phishing emails is serious and unsettling. Shame on you Absa, this is not what I expect of my bank.
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Replies (2)
Absa's replyOfficial
15 Nov 2017, 14:29Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply15 Nov 2017, 14:29
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
LW
Lian W's updateReviewer Update
19 Jan 2018, 11:55Since posting comment regarding possible ABSA phishing emails on 14 November, I have received further suspicious emails supposedly from ABSA - I have forwared these to ********** as instructed and enquiring if these are indeed genuine emails from ABSA or phishing ****s. To date there has been no response. The reply above from Vanessa Crowe, Customer Care, therefore rings hollow. Despite her assurance of investigation and feedback there has been no communication whatsoever. I am generally very happy with banking at ABSA but this lack of communication on a potentially risky issue is appalling and leaves this customer feeling very uneasy indeed.
LW
Lian W's update19 Jan 2018, 11:55
Reviewer Update
Since posting comment regarding possible ABSA phishing emails on 14 November, I have received further suspicious emails supposedly from ABSA - I have forwared these to ********** as instructed and enquiring if these are indeed genuine emails from ABSA or phishing ****s. To date there has been no response. The reply above from Vanessa Crowe, Customer Care, therefore rings hollow. Despite her assurance of investigation and feedback there has been no communication whatsoever. I am generally very happy with banking at ABSA but this lack of communication on a potentially risky issue is appalling and leaves this customer feeling very uneasy indeed.