Non-Res Account Payment Release too slow

Earlier this year, I shared my frustration regarding the turnaround time for ABSA to release payments in my Non-Res account. It was quickly resolve which was great and the gentleman that assisted noted that if I ever had an issue that I just have to email to the jhb non-res hub to notify them of an incoming payment for the process to start so that it can be released. Well, as expected, none of this works and the process is still broken at ABSA. I find it frustrating that you have to wait days on end for regular payments for which the relevant supporting docs have been provided already to be released!