Non-redemption of Absa Rewards

I have closed my Absa transactional accounts, as the service fees are a joke. I have outstanding Absa Rewards and when I phoned Absa Rewards this morning to redeem my rewards, I was told by Hennie in no uncertain terms that the rewards cannot be transferred to my new bank account. I was told I need to have a charity organisation, obviously one chosen by Absa, to transfer my rewards to or basically I will forfeit my rewards. This is totally unacceptable and why must I 'donate' my rewards to Absa if I do not want to transfer to a charity? I was told it was my fault not to have redeemed my rewards prior to closing my Absa accounts. Sorry Hennie, you have no client service skills and did not even try to come to an agreement with me. I asked for a cheque to be sent to me, and obviously the answer was a definite 'that can't be done'. Is this how Absa is staying afloat by taking clients money? I think its absolutely shocking the way clients get treated. If this problem does not get resolved, I will take this matter further. Bottom line is I want my rewards paid out to me and not shopping vouchers or donating to charity organisations.