Non payout provident fund

I processed my claim in the beginning of Aug 2015 and after 4months I still have no SMS stating about the progress of my claim. I spoke to Nuni today reference no*** and asked him how far my claim was. He stated that it's still in process. I asked him how long must I still wait and he said I must wait another 2weeks to get an SMS stating the progress. I phoned earlier in November and the guy told me I'd get confirmation by the 4 Dec..guess what I'm still waiting. I phoned last week as well and the guy told me that my claim is in process and I should not phone them again I must wait for my SMS. I asked Nuni if there is any other person I can speak to regarding my claim and he said no that he is the only person I can speak to. Surely he must have a superior/manager? I find this long wait absolutely ridiculous. The call centre agents don't know how to assist you ABSA don't care about our security sector's provident fund. Surely a person can't wait a year to get their claim paid out? I really need some clarity on this fund payout because I have nowhere to turn to regarding this matter. Every time you phone the call centre you hear the same thing over and over ag