cC
cefministry C

1 reviews | Active since Feb 2017

02 Feb 2017, 22:52

Non-Payment of Travel Insurance Claim

<p>In 1975 I got a travel insurance through ABSA. On my return home I put in a claim for a pair of lost sunglasses which was approved In 1975 I got a travel insurance through ABSA. On my return home I put in a claim for a pair of lost sunglasses which was approved. I queried the non-payment on 29th March, 2016, and again on the 20th April, both with ABSA's Insurance Dept. and Europassist, but so far no settlement has been effected.</p>

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Replies (3)
Absa
Absa's reply06 Feb 2017, 08:10
Official

Dear Customer

Thank you for bringing this matter to our attention.

Kindly provide me with your ID number or account number to enable me to log a formal complaint for you.

Kind regards

Claudette

cC
cefministry C's update06 Feb 2017, 14:11
Reviewer Update

Thanks for replying, Claudette,

My ID is ********** 075085. My ABSA account is 40-7 ********** .

On my report, an incorrect date for the travel insurance was shown. This should read: March 9, 2015 for the policy certificate. My ABSA Mastercard account is 5 ********** 1 ********** .

Absa
Absa's reply09 Feb 2017, 07:53
Official

Dear Customer

Thank you for the response, however the details did not pull through, please forward the information on a private message.

Regards

Claudette