DV
Desire V

1 reviews | Active since Oct 2017

24 Nov 2017, 11:56

NON-PAYMENT OF ESTATE FUNDS

Since my mother's demise on 6 September 2017, we have been trying to get ABSA to close my deceased mother's accounts and to pay the money into the estate account. There have been all kinds of requirements which we have comp**** with, but still no funds. Inquiries have led us to the FICA Dept. They are procrastinating for a reason unknown to us. Numerous telephone calls to the relevant deceased estates department have only caused more frustration with no answers as to why ABSA is hanging onto the funds. It is unfair and should be made ******** that Banks can hold funds hostage.

0
Replies (2)
Absa
Absa's reply24 Nov 2017, 15:19
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

DV
Desire V's update27 Nov 2017, 12:26
Reviewer Update
I have received no feedback.