Non interest to solve ***** case.

On Friday, 14 June 2019 just before 6PM, my wife received an SMS of a transaction of about R32000 on her credit card. We immediately phoned the ***** line and reported this and to stop the card as this was not her doing this transaction. She also received an SMS stating that if it is not her that is doing this transaction, to respond with #1 or 2, which she did. The person who we reported the issue to, said he will e-mail us the Card ***** declaration form which we must complete and send back before the next business day, which was 17 June. We send the form on the 16th and received a confirmation e-mail stated we will be contacted by an investigation officer within 48 hrs. After a week from not hearing from ABSA, we the phoned the ***** line again where they told us that they only received our form on the 22nd of June. We were then told that we will be contacted within 5 working days, making it the 28th of June. Today is the 9th of July and we have heard NOTHING from ABSA.