Non Interest in Clients

I app**** for a device via the Absa Features Store on the 06th March. Till date no one has contacted me. When I call Absa i am told that Telkom will contact me. I have send numerous emails to the feature store email query address and its come with no surprise but they just do not respond. All i ever get back is an automated response. I can never get through to the features store on the number provided neither are their staff available during normal working hours. This is now a month already and the service is absolutely pathetic. Should you not be able to assist me, just plain down tell me that you cant, dont string me along for a whole month.