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Alexander S

1 reviews | Active since Mar 2009

27 Mar 2018, 10:52

Non-functional Call Center at ABSA

ABSA has a non-functional call center. I tried to call the following numbers:

***- to report ***** on my credit card on 27.03.2 ********** 151 151 - to claim an inward payment from overseas on 26.03.2018

None of them is working - tried several times but hung up after waiting for 20 minutes for the next available operator.

I have this problem every time when I need to redeem a payment from overseas. Absolutely useless and disgusting. The problem is that there is no way to get around it ! Really thinking of going to another bank from this bunch of useless idiots !!!

0
Replies (4)
Absa
Absa's reply27 Mar 2018, 15:08
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

AS
Alexander S's update27 Mar 2018, 15:45
Reviewer Update
Received a phone call and was advised to phone on ***to report a *****. The call center is still keeping on playing "All our agents are busy" After 15 minutes realized that simply wasting my time.
AS
Alexander S's update28 Mar 2018, 14:12
Reviewer Update
Tried to phone for the third day in a row on 28.03.2018 and still couldn't get through !!! What a useless srevice !!!
AS
Alexander S's update29 Mar 2018, 11:15
Reviewer Update
I have been trying to phone on ***to redeem my inward payment from overseas for the fourth day already and still can't get through ! It keeps on playing music and telling me about the next available agent. I need money urgently but don't know how to get around this useless call center which is forever busy. Fuc...ing useless and ******** idiots !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!