Non feedback

<p> </p> <p> </p> <p> </p> <p> </p> <p>The message below I received from Absa Bank on the 20th February 2017 and to date no further communication from the bank concerning my complaint. How do you rate that for a service? I mean even department of Home affairs has improved a lot in terms of service and I'm shocked that a BIG Bank such as Absa is still taking customers for granted in this day in ages? I'm amazed at the level of arrogancy coming from People that are supposed to recover service from Absa bank, but they make it worse by not giving feedback. It is like adding fuel to a fire! Absa is now on various front pages of local and International newspapers on the alleged "currency collusion" and you would think they will do anything to ensure they maintain that "public" trust, but they are turnishing their name further with this kind of behaviour. The public perception in terms of trust is going off the window everyday. Do you expect me to do business with Absa further with this level of service? It is clear from the e-mail below that they responded to me for formalities knowing very well that nothing will be done about my complaint thereafter. I mean how do they explain the fact that since the 20th February 2017 I didn't receive any call or e-mail from Absa concerning my formal complaint lodged? Don't they have a turn around time? I'm certain thar a turn-aroud time can't be more than two months. My complaint was originally lodged with Absa in January and to date the matter isn't resolved. I'll be going to Bank Ombusman and may they can compel the bank to speedily resolve my matter. I'll also close all other accounts I've with the bank together with the club accounts and encourage all club members to do so because the writing is on the wall that Absa doesn't want our business!</p> <p> </p> <p>A very Disgruntled Customer!</p> <p>Raphuti</p> <p> </p> <p> </p> <p> </p> <p>Official business reply:<br />Dear Customer</p> <p><br />Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.</p> <p>Kind regards</p> <p> </p> <p>Daphne Le Grange</p> <p>Group Customer Care</p> <p>Absa Bank Ltd</p>