JC
JC C
1 reviews | Active since Mar 2017
29 Mar 2022, 13:00
non-existing service from ABSA
I have financed a vehicle through ABSA more than 10 years ago and still struggling to release the cession on 2 of my life policies from them.
Sent email and this is the response "Dear client
Due to the Covid-19 pandemic in South Africa, all non-essential banking services will be suspended for the 21 days lockdown effective 27th March 2020 to 16 April 2020.
During this period the department you have contacted will not be available. Thank you for your continued support."
We are way past lockdown and they still hide behind covid instead of delivering a service
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Absa's replyOfficial
29 Mar 2022, 15:48Dear Yochanan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply29 Mar 2022, 15:48
Official
Dear Yochanan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care