AK
Anne K

1 reviews | Active since Mar 2014

12 May 2016, 08:40

Non Existing Service

<p>I have tried to close my credit card account with Absa on numerous occassions. When phoning the call centre I was advised that the only way for me to close my account is through their call centre - it must be done telephonically.</p> <p>Unfortunately the cancellation are done by another department and somehow this department is NEVER available to speak to. I have been informed twice that this department will phone me back to close my account and it NEVER happens.</p> <p>ABSA BANK your service is pathetic!! </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Absa
Absa's reply12 May 2016, 12:02
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,