1 reviews | Active since Jul 2011
Non existing customer service - Inward Transfer Notification call centre
Calling the call centre of Absa for Inward Transfer Notification is a nightmare, still in the waiting line right now for more than 30 minutes in order to get a transfer from a foreign country credited into the business account, as they are not able to link it to online banking for some reason and after several requests to do so... South African banks and also Absa charge one of the highest banking fees in the world for business banking but offer zero service for it. Instead of wasting the time of their clients in the holding line, it would be much appreciated if they stock up their staff in the call centre or even better to offer a call-back-service. Then at least clients would get something for the enormous fees they charge additional for international transactions. Can someone call back to credit the transfer with valuation of today and also sort out the problem that we get enabled to to those transactions online in the future. Also let us know where to send our invoice for the useless time spent in the holding line (now already almost 40 minutes!)
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
