MM
Mo M
1 reviews | Active since Sept 2013
26 Sept 2024, 14:22
Non-existent Transaction Disputes help at ABSA
I reported transactions I'm disputing on my ABSA credit card, instead of reversing the funds deducted the call centre agent cancelled my card, re-issued another one and charged R140 for SYSTEM LOST CARD onto my account. What? I'm asking to be assisted instead I get charged lost card fee whereas the *****ulent charges are not reversed!!!
Absa you can do better! Reverse the transactions I'm disputing and the lost card fee
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
26 Sept 2024, 14:47Dear Mo Mak Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards Pravesh BejayCustomer Value Management
Absa's reply26 Sept 2024, 14:47
Official
Dear Mo Mak Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards Pravesh BejayCustomer Value Management