Non existent service and no response to queries

I updated my address on the online banking app and received confirmation 7 days later via email from an absa staff member - Shauneez Whittaker - in the Fica Ops department who confirmed my address had been updated and Fica compliant. I rep**** asking why my postal address was not updated to be the same as my physical address, as I was unable to do this on the app and ly old address still reflects, but received no reply. This was on 14 Feb…

Earlier this week when I received my bank statements for Feb, I notice it still shows my old address. Not sure if this is because my postal address was never updated. But nonetheless, I asked for assistance and when they didn’t do it rightI asked for it to be fixed, to which I got zero response and subsequently my correct address does not appear on my bank statements. As of now I still haven’t received any response, so I’m not sure how this is going to get fixed. I refuse to go sit in a branch and waste my time just because the online service is non responsive and ***********. This is not good enough.