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Cheyne L
1 reviews | Active since Apr 2009
28 Jan 2021, 11:40
Non existent service
Dont use absa, EVER. When you call them to help you, they pass the buck. I had PNP holding money that needs to be reversed, who told me I need to phone absa, absa says I need to phone PNP.
DONT USE ABSA! They want you to pay fees, but not help.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
28 Jan 2021, 13:43Dear Cheyne, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply28 Jan 2021, 13:43
Official
Dear Cheyne, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
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Cheyne L's updateReviewer Update
28 Jan 2021, 14:13Hi Daphne,
Zilungile from the Auth Department helped me after I sent a mail! I was informed TWICE over the phone that this can not be done and I MUST contact PNP to arrange the reversal ....Why this can be done over email and not over the phone is beside me....In anycase, thanks for responding. After fighting ALL day with PNP AND ABSA, Zilungile sorted this out.
Zilungile from the Auth Department helped me after I sent a mail! I was informed TWICE over the phone that this can not be done and I MUST contact PNP to arrange the reversal ....Why this can be done over email and not over the phone is beside me....In anycase, thanks for responding. After fighting ALL day with PNP AND ABSA, Zilungile sorted this out.
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Cheyne L's update28 Jan 2021, 14:13
Reviewer Update
Hi Daphne,
Zilungile from the Auth Department helped me after I sent a mail! I was informed TWICE over the phone that this can not be done and I MUST contact PNP to arrange the reversal ....Why this can be done over email and not over the phone is beside me....In anycase, thanks for responding. After fighting ALL day with PNP AND ABSA, Zilungile sorted this out.
Zilungile from the Auth Department helped me after I sent a mail! I was informed TWICE over the phone that this can not be done and I MUST contact PNP to arrange the reversal ....Why this can be done over email and not over the phone is beside me....In anycase, thanks for responding. After fighting ALL day with PNP AND ABSA, Zilungile sorted this out.