Non existent service

This is the 2nd time I've ever been into an ABSA and will be closing my Woolworths visa card account as a result. They have queues which remain unmoving. Customer service Manager makes no attempt to rectify the situation or step in. And the branch Manager remains closeted in her office despite knocking on her door. At this stage we've been standing in the queue for over half an hour. Still no attempt to intervene and help out. I am only here again to yet again try to get my pin changed which wasn't done successfully last time. Staff seem disgruntled. Not surprising when the mood drifting down from management is uncaring and inefficient. Close the branch. It is clearly non functioning.