Non existent service

I have had a query with ABSA that I first emailed through to them on 28th May. I remailed it on 31 May. On the 6th June and 15th June - I resent the email and also included their so called Action Line in the email. I have never had even as much of a "we are looking into it". Just absolute silence. I feel ashamed that I worked for them for so many years.