Non Existent Insurance Claims

My garage door motor has stopped working on Friday 12 November.

I made a call to ABSA home insurance on Monday 15 November 2021. The very next day they sent me an e-mail to acknowledge that they were working on my claim (number ***).

An assessor has been to my place to view the motor and informed me that he thinks that it may be a damaged circuit board.

A week later I called ABSA again to ask them what is happening with my claim. They assured me that it is being looked at.

Almost 3 weeks have passed now and I have heard nothing from them.

The bottom line is that this is the sort of thing that you can expect from Absa. It is rather sad.