EK
Eugene K
1 reviews | Active since Dec 2019
11 Jun 2021, 11:38
Non existent customer service
Spoke to a consultant on the 4th of June, and then again on 7th of June, today is the 11th and there still isn't any response. The customer service is terible and they are 1 of the top 4 banks in SA, I wouldn't recommend ABSA to anyone
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Absa's replyOfficial
11 Jun 2021, 12:56 Dear Eugene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply11 Jun 2021, 12:56
Official
Dear Eugene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe