Non existent customer service

Item: Absa
Rating: 1
Author: Denzil N

I've called Absa Activate several times and there is no answer after several minutes waiting on each call. I've even sent an email which their automated voice advises to do and over 24 hours later still no response whatsoever!!!

Helpful (0)

Replies (3)

Absa's replyOfficial

04 Sept 2024, 10:47

Dear Denzil Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care

Absa's reply04 Sept 2024, 10:47

Official

Denzil N's updateReviewer Update

14 Sept 2024, 09:18

I was assisted very promptly by Absa Activate staff after writing this review and they managed to resolve my issue with little back and forth.

Denzil N's update14 Sept 2024, 09:18

Reviewer Update

I was assisted very promptly by Absa Activate staff after writing this review and they managed to resolve my issue with little back and forth.

Absa's replyOfficial

16 Sept 2024, 09:37

Dear Denzil With regards to complaint is C-***7.

Thank you for the update that you have indeed been assisted. Kind regards,Vanessa CroweGroup Customer Care

Absa's reply16 Sept 2024, 09:37

Official

Dear Denzil With regards to complaint is C-***7.

Thank you for the update that you have indeed been assisted. Kind regards,Vanessa CroweGroup Customer Care