CL
Cathryn L
1 reviews | Active since Sept 2019
27 Feb 2026, 11:29
Non Existent customer care from Absa.
I had *****ulent transactions on my Absa Credit Card. I reported this within minutes and had the card stopped. Absa ***** said I had to open a case and make an affidavit which I did. 25 days later I am still waiting for a result. I have phoned every day and after long waits I get someone who tries to call the investigating officer and never gets a reply. I have emailed this person 3 times. Still not one reply. I have now received my statement and it reflects all *****ulent transactions due for payment by me ! After being an Absa client for over 30 years I am disgusted by their lack of support and total disinterest in my case ! Zero rating for ABSA.
Helpful (0)
Replies (5)0
Replies (5)CL
Cathryn L's updateReviewer Update
27 Feb 2026, 11:53Good Morning Russell
I will await your response with anticipation.
regards
Cathryn
I will await your response with anticipation.
regards
Cathryn
CL
Cathryn L's update27 Feb 2026, 11:53
Reviewer Update
Good Morning Russell
I will await your response with anticipation.
regards
Cathryn
I will await your response with anticipation.
regards
Cathryn
CL
Cathryn L's updateReviewer Update
27 Feb 2026, 12:15Please do, I hope you get a better response than I have been able to.
Sincerely
Cathryn
Sincerely
Cathryn
CL
Cathryn L's update27 Feb 2026, 12:15
Reviewer Update
Please do, I hope you get a better response than I have been able to.
Sincerely
Cathryn
Sincerely
Cathryn
CL
Cathryn L's updateReviewer Update
27 Feb 2026, 15:34Dear Russell
Please note that I have just received a whatsapp message from Absa *****, stating that the investigation should be completed within 15-20 days as though the whole process is starting again !!!!! I cannot believe this. My card payment is due on 18th March, and I cannot be responsible for this with the ***** on there.
The ***** happened on 29th January 2026. This is shockingly inefficient.
Please note that I have just received a whatsapp message from Absa *****, stating that the investigation should be completed within 15-20 days as though the whole process is starting again !!!!! I cannot believe this. My card payment is due on 18th March, and I cannot be responsible for this with the ***** on there.
The ***** happened on 29th January 2026. This is shockingly inefficient.
CL
Cathryn L's update27 Feb 2026, 15:34
Reviewer Update
Dear Russell
Please note that I have just received a whatsapp message from Absa *****, stating that the investigation should be completed within 15-20 days as though the whole process is starting again !!!!! I cannot believe this. My card payment is due on 18th March, and I cannot be responsible for this with the ***** on there.
The ***** happened on 29th January 2026. This is shockingly inefficient.
Please note that I have just received a whatsapp message from Absa *****, stating that the investigation should be completed within 15-20 days as though the whole process is starting again !!!!! I cannot believe this. My card payment is due on 18th March, and I cannot be responsible for this with the ***** on there.
The ***** happened on 29th January 2026. This is shockingly inefficient.
CL
Cathryn L's updateReviewer Update
27 Feb 2026, 17:00Dear Russell
I have just received an sms stating that the ***** money has been refunded. I am so relieved and I thank you. It was a pity, however, that I had to go to these lengths to get some service and a resolution.
Best regards
Cathryn
I have just received an sms stating that the ***** money has been refunded. I am so relieved and I thank you. It was a pity, however, that I had to go to these lengths to get some service and a resolution.
Best regards
Cathryn
CL
Cathryn L's update27 Feb 2026, 17:00
Reviewer Update
Dear Russell
I have just received an sms stating that the ***** money has been refunded. I am so relieved and I thank you. It was a pity, however, that I had to go to these lengths to get some service and a resolution.
Best regards
Cathryn
I have just received an sms stating that the ***** money has been refunded. I am so relieved and I thank you. It was a pity, however, that I had to go to these lengths to get some service and a resolution.
Best regards
Cathryn
CL
Cathryn L's updateReviewer Update
02 Mar 2026, 09:26Good Morning Russell
Thank you for your prompt attention to this matter.
Regards
Cathryn
Thank you for your prompt attention to this matter.
Regards
Cathryn
CL
Cathryn L's update02 Mar 2026, 09:26
Reviewer Update
Good Morning Russell
Thank you for your prompt attention to this matter.
Regards
Cathryn
Thank you for your prompt attention to this matter.
Regards
Cathryn