Non-existent customer Care at Absa

I am going through financial difficulty due to restructuring at work which has affected my pay and I have a platinum cheque account with Absa. I approached debt counsellors who arranged with all institutions to avoid legal action and this includes paying off my overdraft. Unfortunately my salary still went to the Absa account and when I went to Absa branch to request transfer to my Absa savings account I was told this cannot be done until 5 working days is complete.<br> <br> Absa doesn't seem to consider customer loyalty when difficult times come. How am I going to pay for my kids transport, fees, accommodation & daily needs if I have to wait 5 working days? This will add extra charges due to late payments and furthemore, I won't have access to my money to meet the debt counselling obligations. This is counter-productive to the review process.<br> <br> Clearly Absa is showing that during difficult times they are not willing to consider situational merits of each client's case unless if the client will keep on adding profits during the good times. I am disappointed and awaiting some swift action on this as I am a long term valuable customer who has all his bank products with Absa.