kP
katlego P
1 reviews | Active since Jul 2013
10 Aug 2021, 10:24
Non existent Appalling Customer service from absa loans department
I app**** for an Absa loan online on the 4th of August which was approved, i received an email to inform me that i had been provisionally approved and that a consultant will contact me with regards to my application, that never happened so i decided to call Absa myself, i got through to a lady by the name of Palesa who was extremely unpleasant and impatient, she would not let me finish any of my sentences and just simply told me that my application is sitting with Janre Smith and that i must wait for their call. On Friday the 6th of August i received an sms from Absa telling me to contact my point of application to finalise the payout of my approved personal loan with a reference number ***. This morning i tried contacting the loans call center again to quote the reference number and to get some assistance but to no avail. the phone constantly rings and someone picks up and just puts the phone on the side and says nothing, i ended up calling the general call center and i again i was put through to the loans department and i just sat on the phone for 30 minutes without any assistance, to think i was looking to switch to Absa from Nedbank because i have been very unhappy but it doesn't seem to be a good idea if it is such a challenge to get assistance.
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katlego P's updateReviewer Update
12 Aug 2021, 18:53Well this just keeps getting worse and worse.
I received a response from Absa as seen above on the 10th of August from a specialist case manager by the name of Lebogang Mashiane, after which i then received a call from a consultant by the name of Baghum Martin, at this point i thought there might be a glimmer of hope in getting my issue resolved. The consultant requested for me to resend my documents once again, mind you i had already sent and resent my documents four times prior to her request, i sent the document as requested while still on the line with the consultant who also confirmed receipt thereof. Ms Martin then told me that she will give me another call before the close of business if not she would call me the next day and even asked as to when i am available from.
I never received a call from Ms Martin on the 11th as promised, i instead sent her an email enquiring if she has any feedback for me to which she rep**** "no" and said that she will call me when she has feedback as she is waiting for my documents to be verified. Now its the 12th and by 12:00 today i had still not received a call as promised by Ms Martin, i again sent her an email request to know how long exactly does it take for Absa to approve a loan and how long it takes to verify documents. I never received a response this time around, i chose to instead email the Specialist case manager who had previously in her email to me assured me that this matter would be resolved in 2- 3 working days and that she will have feedback for me by the 13th of August. This evening i receive another email from Lebogang Mashiane apologising for the delaying and also informing me that she will have feedback for me by the 18th of August, now i am being told to wait another week just for feedback?
This is absolutely ridiculous, i cant possibly go into a third week trying to get an answer as to whether my loan is approved or not and if and when it will be paid out, if Absa does not want to loan me money they should simply communicate that by declining my application, instead of making the process so extremely difficult and unpleasant it, this experience has worse than pulling teeth, i have been sent from pillar to post and made empty promises with no intent whatsoever to assist with resolving my issue. If it is this hard to and tedious to apply for a loan i really wonder the kind of service they give to their customers on a daily basis. Absolutely disappointing and appalling. I unfortunately will not wait another week for Absa to decided whether to loan me money or not, Thank you for absolutely nothing.
To anyone reading this review i honestly hope you do not consider becoming an Absa client, i definitely do not recommend this bank at all.
I received a response from Absa as seen above on the 10th of August from a specialist case manager by the name of Lebogang Mashiane, after which i then received a call from a consultant by the name of Baghum Martin, at this point i thought there might be a glimmer of hope in getting my issue resolved. The consultant requested for me to resend my documents once again, mind you i had already sent and resent my documents four times prior to her request, i sent the document as requested while still on the line with the consultant who also confirmed receipt thereof. Ms Martin then told me that she will give me another call before the close of business if not she would call me the next day and even asked as to when i am available from.
I never received a call from Ms Martin on the 11th as promised, i instead sent her an email enquiring if she has any feedback for me to which she rep**** "no" and said that she will call me when she has feedback as she is waiting for my documents to be verified. Now its the 12th and by 12:00 today i had still not received a call as promised by Ms Martin, i again sent her an email request to know how long exactly does it take for Absa to approve a loan and how long it takes to verify documents. I never received a response this time around, i chose to instead email the Specialist case manager who had previously in her email to me assured me that this matter would be resolved in 2- 3 working days and that she will have feedback for me by the 13th of August. This evening i receive another email from Lebogang Mashiane apologising for the delaying and also informing me that she will have feedback for me by the 18th of August, now i am being told to wait another week just for feedback?
This is absolutely ridiculous, i cant possibly go into a third week trying to get an answer as to whether my loan is approved or not and if and when it will be paid out, if Absa does not want to loan me money they should simply communicate that by declining my application, instead of making the process so extremely difficult and unpleasant it, this experience has worse than pulling teeth, i have been sent from pillar to post and made empty promises with no intent whatsoever to assist with resolving my issue. If it is this hard to and tedious to apply for a loan i really wonder the kind of service they give to their customers on a daily basis. Absolutely disappointing and appalling. I unfortunately will not wait another week for Absa to decided whether to loan me money or not, Thank you for absolutely nothing.
To anyone reading this review i honestly hope you do not consider becoming an Absa client, i definitely do not recommend this bank at all.
kP
katlego P's update12 Aug 2021, 18:53
Reviewer Update
Well this just keeps getting worse and worse.
I received a response from Absa as seen above on the 10th of August from a specialist case manager by the name of Lebogang Mashiane, after which i then received a call from a consultant by the name of Baghum Martin, at this point i thought there might be a glimmer of hope in getting my issue resolved. The consultant requested for me to resend my documents once again, mind you i had already sent and resent my documents four times prior to her request, i sent the document as requested while still on the line with the consultant who also confirmed receipt thereof. Ms Martin then told me that she will give me another call before the close of business if not she would call me the next day and even asked as to when i am available from.
I never received a call from Ms Martin on the 11th as promised, i instead sent her an email enquiring if she has any feedback for me to which she rep**** "no" and said that she will call me when she has feedback as she is waiting for my documents to be verified. Now its the 12th and by 12:00 today i had still not received a call as promised by Ms Martin, i again sent her an email request to know how long exactly does it take for Absa to approve a loan and how long it takes to verify documents. I never received a response this time around, i chose to instead email the Specialist case manager who had previously in her email to me assured me that this matter would be resolved in 2- 3 working days and that she will have feedback for me by the 13th of August. This evening i receive another email from Lebogang Mashiane apologising for the delaying and also informing me that she will have feedback for me by the 18th of August, now i am being told to wait another week just for feedback?
This is absolutely ridiculous, i cant possibly go into a third week trying to get an answer as to whether my loan is approved or not and if and when it will be paid out, if Absa does not want to loan me money they should simply communicate that by declining my application, instead of making the process so extremely difficult and unpleasant it, this experience has worse than pulling teeth, i have been sent from pillar to post and made empty promises with no intent whatsoever to assist with resolving my issue. If it is this hard to and tedious to apply for a loan i really wonder the kind of service they give to their customers on a daily basis. Absolutely disappointing and appalling. I unfortunately will not wait another week for Absa to decided whether to loan me money or not, Thank you for absolutely nothing.
To anyone reading this review i honestly hope you do not consider becoming an Absa client, i definitely do not recommend this bank at all.
I received a response from Absa as seen above on the 10th of August from a specialist case manager by the name of Lebogang Mashiane, after which i then received a call from a consultant by the name of Baghum Martin, at this point i thought there might be a glimmer of hope in getting my issue resolved. The consultant requested for me to resend my documents once again, mind you i had already sent and resent my documents four times prior to her request, i sent the document as requested while still on the line with the consultant who also confirmed receipt thereof. Ms Martin then told me that she will give me another call before the close of business if not she would call me the next day and even asked as to when i am available from.
I never received a call from Ms Martin on the 11th as promised, i instead sent her an email enquiring if she has any feedback for me to which she rep**** "no" and said that she will call me when she has feedback as she is waiting for my documents to be verified. Now its the 12th and by 12:00 today i had still not received a call as promised by Ms Martin, i again sent her an email request to know how long exactly does it take for Absa to approve a loan and how long it takes to verify documents. I never received a response this time around, i chose to instead email the Specialist case manager who had previously in her email to me assured me that this matter would be resolved in 2- 3 working days and that she will have feedback for me by the 13th of August. This evening i receive another email from Lebogang Mashiane apologising for the delaying and also informing me that she will have feedback for me by the 18th of August, now i am being told to wait another week just for feedback?
This is absolutely ridiculous, i cant possibly go into a third week trying to get an answer as to whether my loan is approved or not and if and when it will be paid out, if Absa does not want to loan me money they should simply communicate that by declining my application, instead of making the process so extremely difficult and unpleasant it, this experience has worse than pulling teeth, i have been sent from pillar to post and made empty promises with no intent whatsoever to assist with resolving my issue. If it is this hard to and tedious to apply for a loan i really wonder the kind of service they give to their customers on a daily basis. Absolutely disappointing and appalling. I unfortunately will not wait another week for Absa to decided whether to loan me money or not, Thank you for absolutely nothing.
To anyone reading this review i honestly hope you do not consider becoming an Absa client, i definitely do not recommend this bank at all.