Non existant service

<p>I have a small retail business and have a credit card machine from Absa. I reported it faulty on wednesday. Thursday morning the technician calls me says he spoke to my son and the machine is working but its old can he send me a quote for a newer model? I said fine. Thursday night when I went to the store to work I was informed by my staff that the machine is still not working it puts a card through then the next 10 or so dont go through and so on. So once again I call absa merchant services and am informed the call is still open a technician will be out friday to fix the machine. Friday night I get there after work and still nothing so i phone them again. Then i am informed the call is closed the machine works. REALLY?? I am then told that the technician will be contacted this morning at 9 nine they will get back to me. Still waiting. My turnover has dropped with R3000 for the day. Is this the type of service that we as small business owners must be satisfied with from one of South Africa's most prominant banking institution???? Seriously no wonder so many small business owners just throw the towel in and close down.</p>