C
Cheyne
1 reviews | Active since Nov 2022
28 Feb 2025, 10:47
non existant service
I have absolutely had it with ABSA. they cause me seriously emotional distress almost every month. Can't withdraw money at the ATM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, Cant pay at Point of sale. wasted my lunch break running around. wasted petrol I cannot afford. stuck at work until 7pm when all the shops have already closed. Tonight I will starve thanks to this ****py bank. I've had it. I cant focus at work now coz im flippin hungry AF. blood sugar *****ed also. God damnit
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
28 Feb 2025, 10:57Dear Cheyne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Feb 2025, 10:57
Official
Dear Cheyne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
C
Cheyne's updateReviewer Update
28 Feb 2025, 13:57just let me know when the issue is resolved. I really don't feel like battling with anymore failed attempts at getting access to my hard earned money. its soul destroying
C
Cheyne's update28 Feb 2025, 13:57
Reviewer Update
just let me know when the issue is resolved. I really don't feel like battling with anymore failed attempts at getting access to my hard earned money. its soul destroying
Absa's replyOfficial
28 Feb 2025, 16:00Dear Cheyne Thank you for your posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Feb 2025, 16:00
Official
Dear Cheyne Thank you for your posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
04 Mar 2025, 07:35Dear Cheyne
We refer to your email below as well as our email dated 28 February 2025.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Our office still awaits you to confirm if you are unable to use your credit and provide our office with the error message or ATM slips you received, please provide our office with the information by close of business 04 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your email below as well as our email dated 28 February 2025.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Our office still awaits you to confirm if you are unable to use your credit and provide our office with the error message or ATM slips you received, please provide our office with the information by close of business 04 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply04 Mar 2025, 07:35
Official
Dear Cheyne
We refer to your email below as well as our email dated 28 February 2025.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Our office still awaits you to confirm if you are unable to use your credit and provide our office with the error message or ATM slips you received, please provide our office with the information by close of business 04 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your email below as well as our email dated 28 February 2025.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Our office still awaits you to confirm if you are unable to use your credit and provide our office with the error message or ATM slips you received, please provide our office with the information by close of business 04 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL