Non delivery of documents by ABSA

I settled my account with Ford Credit (ABSA Vehicle Finance) on 27 March 2022. On 31 March ABSA informed me telephonically that my documents would be delivered to an ABSA branch near me by 7 April. I have still not received my documents. I have made several calls to ABSA regarding the delivery only to be told by officials that the documents have been collected by the courier. On Thursday (14th) I learnt that ABSA elected to use CCD Couriers who have been in possession of the documents for a while now. What is concerning is that the ABSA documentation dept seem to think that their job is finished when the courier takes delivery of documents thereafter it is not ABSA's issue. I wish to point out to ABSA that I hold them responsible for the documents until they are delivered to me and that they should investigate the delays in delivery by its elected courier (CCD) who's performance has been nothing less than pathetic.