Non caring attitude to clients

I lodged a claim and was misinformed that authorisation was sent to panelbeater, 3 weeks later the panelbeater confirmed that no authorisation was sent by Absa. Auth was sent to insurer only when I queried after 3 weeks. I phoned agents seeking management intervention but I get promises that I will be called but no one calls. When I insist on speaking to a manager, am told there's no manager on site for 2 days, is it possible?They advertise that they bring PEACE OF MIND. It is a lie as I only got distress. I do not recommend this company as a car insurer. Courtesy car quick to be taken away but it is the company that failed to communicate. No one has the decency to call and just assure me that they are looking into my query. I have never experienced such bad customer service in my life. Pathetic and ridiculous agents who made fun of me on the phone instead of attending to my problem. The instalments are quick to be collected but the service is dragging and there's no passion or empathy.