SB
Sarie B

1 reviews | Active since May 2018

28 Jun 2018, 09:00

NOMSA BINDA - You are a Star!

This compliment is more for a specific employee. Nomsa Binda at the ABSA Flora Centre branch is absolutely exceptional. Nothing is too much trouble for this lady and Customer Service is obviously her main priority. After having had a terrible day yesterday in resolving various issues with my father's account, she assisted calmly and very efficiently, going more than the extra mile. ABSA HR - You got it right in employing this lady. Maybe she should train all other ABSA staff members as well, she knows how to do it!

0
Replies (3)
Absa
Absa's reply28 Jun 2018, 13:34
Official

Dear Ms Britz

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

SB
Sarie B's update28 Jun 2018, 13:45
Reviewer Update
Are you serious that I receive above mentioned response regarding a COMPLIMENT???
Absa
Absa's reply28 Jun 2018, 16:52
Official

Dear Sarie Britz

We acknowledge your further e-mail to our offices and apologise for the oversight and inconvenience caused in this regard.

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Daphne Le Grange