NOBODY KNOWS HOW TO DO ANYTHING!

Staff have NO IDEA WHAT THEY ARE DOING.. Went to a consultant to hell me change my OTPs and give me some information about using my account whilst overseas.. Was not helpful at all and told me to call the credit card people on the phone, but I had no I idea why I was supposed to be calling them for. Anyway she then said I must go see the foreign exchange people, she said I must wait by the telephones and she'll go speak to the foreign exchange people and then come back to me, to take me to them for assistance.. She then walked back to her desk and sat down.. I then went to another branch that day, also a waste of time.. The following week without any progress, I went back to Hennopspark branch as I needed my OTPs to be changed as I won't be in the country. The lady said she changed the number as requested.. A week and a half later, I am buying something online and the OTP is being sent to my number and not the number I requested it to change to. So had I not done this and left the country already, I'd be stuck.. Thanks absa for your terrible service.

I then went to another bank yesterday for assistance, and I had to explain to her the difference between an RVN and OTP.. I said my otps need to be changed, and she said no it will change with my cellphone number when I leave the country and that OTPs have nothing to do with absa, but your cellphone provider.. So today I tried to buy something again, I changed the cell number on takealot. But I still got an otp to my number and the page says Absa.. And I get an sms from Absa.. So how does NOBODY at ABSA know Joe to do ANYTHING!!

This is now the 3rd bank I've been to (Hennopspark, Sunninghill and QueensPark) and every body says something different and can't do anything, I have also called absa multiple times and they also say something different.