AB
Allison B

1 reviews | Active since Apr 2012

27 Feb 2023, 08:59

Nobody can update new banking details since December 2022

Wish I could give them a 0 star report. I have 2 cars under finance. Been struggling since December 2022 to change the banking details. Then been getting threatening sms's about non payment because it seems nobody can click so my debit order can go off after receiving all my documents in December. Then went on to facebook and hello peter and was promised by Russel Edwards and Basani Hlungwane that me details were updated. Nothing. Then calling again speaking to Zenobia and Tebogo at the call center and being promised again it was done. So now this weekend again only one car was debited. Even after you get those beautiful emails from them stating they are so apologetic and they strive to give better service nothing. Now again I have to pay manually. Next time I apply for car finance dealing with absa will be a no no for me I will choose another dealership. ABSA should be ashamed. For such a big establishment your service is horrific. But somehow it seems like they are getting something out of listing you as a late payer. Because for the life of me I cannot understand why no body can update my banking details. Your team should not even bother contacting me with your empty promises. I am not interested anymore. I will just finish my cars with you and never deal with you ever again.

0
Replies (1)
Absa
Absa's reply27 Feb 2023, 12:44
Official
 
Dear Allison
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***0.
 
Kind regards, 
Vanessa Crowe 
Group Customer Care