MS
Muhammad S
1 reviews | Active since May 2010
18 Apr 2023, 11:20
No words really
People don't ever try and chat to ABSA via your banking app to try and solve a problem. It's useless beyond reason. First you have to repeat what the problem is. Then it says there's options below to choose including useless. If you select useless it says that it ( the robot) is in training. Really disgusted with this service. All I needed to know is why has ABSA not sent a confirmation sms to the person I sent a cash send to.
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Absa's replyOfficial
18 Apr 2023, 11:42Dear Muhammad Stroebel,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareBasani Hlungwane
Absa's reply18 Apr 2023, 11:42
Official
Dear Muhammad Stroebel,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareBasani Hlungwane