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claire S
1 reviews | Active since Oct 2018
01 Oct 2024, 11:00
No words anymore
I am lost for words. I am not sure if the staff are actually educated this is the 3rd time that I have received a new credit card. The envelope has my married surname on it when I open it and look at my credit card it still has my ****en surname on it, this is after I was assured on the phone last week that it would be right
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Absa's replyOfficial
01 Oct 2024, 13:40Dear Claire Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply01 Oct 2024, 13:40
Official
Dear Claire Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care