No words !

how can absa have good and bad people at the same branch.. On 26 June i went to absa sanbel to enquire about bank charges on my statement, it just appears with no details so you have to go to the bank. The guy walking around (trying to get everyone out the branch asap)tells me its a monthly charge(even though it started appearing 2 months ago) Then i insisted on seeing someone else, the lady at reception was fantastic(i didn't even have to see a consultant) It was strange to her as well, so she went to ask someone and they drew another statement and explained it to me very nicely. i could leave very satisfied knowing what the charges are, even though i disagree with it. but thats what i expect from absa now. trainng for the staff would be nice !! Thanx to the helpfull lady..your a stay.