AF
Andre F

1 reviews | Active since Dec 2016

24 Dec 2016, 16:43

No Western Union service available by ABSA

<p>This is day 3 and I still can’t make a Western Union payment. I’m using ABSA’s online service (internet banking).</p> <p>I’ve made a W/U payment a few months ago, without any hassles.</p> <p>I’ve exhausted all possible options. I went to my branch, I phoned the call center, contacted ALL the available email addresses on ABSA’s website, even the office of Maria Ramos.</p> <p>This was an urgent payment and nobody was capable or willing to assist me @ ABSA.</p> <p>I ended up doing a PayPal payment. PayPal bank charges cost me 10 x more, than what I would have paid, using Western Union.</p> <p> </p> <p>I wish my BANK CHARGES would also take a Christmas holiday as the case with ABSA's client service.</p> <p> </p> <p>Maybe a good time to change banks!</p>

0
Replies (1)
Absa
Absa's reply28 Dec 2016, 09:48
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd