No way to get the assistance I need

I once upon a time used to bank with Absa,

6 years ago I got my car financed with Absa, it's now time to collect the documents and since this is my first time ever completing a purchase on a car I don't know what to expect.

I visit their site, which has a ton of numbers, I call the ***number 12 times trying to get through to an agent to help me but all options now require I insert my Account / Bank card number. I don't have one.

They then suggest I SMS 45998 with the world "settle" followed with my ID, which I do(insert cricket noise) because there is no response.

I call the 08 ********** 0 number and for the English language option getting to a generic operator is impossible, the call suggested the wait times to be 5mins at 9:45am which I was on hold for more than 20mins and then again at lunch.

I am really stressed since my last payment was on the 1st of December and now it's almost time for a new month. Where can I go? what can I do?