AP
Annerie P
1 reviews | Active since Oct 2013
18 Feb 2019, 16:54
No Vodacom data received but paid for
It is costing me money to sort out an issue which is not supposed to be my responsibility - making your problems mine.
I purchased 2x 500mb Vodacom data bundles worth R100 each on Saturday and never received it. Vodacom claims the mistake it with Absa and Absa says it's Vodacom - seriously??? Grow up!
First my case closed without any feedback or confirmation from Absa and I have to follow up. Clearly you have all the time in the world and a mere R200 means nothing to you but I am in need of my money. I am still waiting for my money to be refunded and would appreciate if it can be done ASAP. You can add some additional cost to all the money and time I have to go through to sort this out.
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Replies (3)
Absa's replyOfficial
19 Feb 2019, 10:32Dear Client,
Thank you for bringing this matter to our attention. I note that there is a pending Social Media case reference number *** logged. You will receive feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I note that there is a pending Social Media case reference number *** logged. You will receive feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply19 Feb 2019, 10:32
Official
Dear Client,
Thank you for bringing this matter to our attention. I note that there is a pending Social Media case reference number *** logged. You will receive feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I note that there is a pending Social Media case reference number *** logged. You will receive feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
AP
Annerie P's updateReviewer Update
19 Feb 2019, 18:05It is taking an awfully long time to get any feedback from Absa. Vodacom makes way more effort to try and resolve this issue. I am still waiting...
AP
Annerie P's update19 Feb 2019, 18:05
Reviewer Update
It is taking an awfully long time to get any feedback from Absa. Vodacom makes way more effort to try and resolve this issue. I am still waiting...
AP
Annerie P's updateReviewer Update
20 Feb 2019, 19:32Absolutely poor service from Absa. I got more support in one day from Vodacom than Absa provided this whole insident. Finally Vodacom arranged for my airtime to be transferred and added an additional R100 on top of my initial missing R200. Something Absa can learn from. I would feel embarrassed if I were part of Absa.
AP
Annerie P's update20 Feb 2019, 19:32
Reviewer Update
Absolutely poor service from Absa. I got more support in one day from Vodacom than Absa provided this whole insident. Finally Vodacom arranged for my airtime to be transferred and added an additional R100 on top of my initial missing R200. Something Absa can learn from. I would feel embarrassed if I were part of Absa.