No update on insurance claim for 6 weeks

Good day,<br> <br> This is the second complaint I am logging against Absa insurance as the service is extremely poor. We have logged an insurance claim on the 2nd of January. It has now been six weeks and the claim has no been approved and repairs have not yet started.<br> <br> In addition to that I have asked questions to the assessor on which I have not received any feedback:<br> 1. The oven's thermostat has been damaged during the burst geyser and the assessor promised that an electrician would come to verify it in order for it to be included - nobody has contacted me in this regard.<br> 2. The claim has not yet been approved and therefore the lessees are staying in a damaged house for 6 weeks already.<br> 3. How would the insurance pay for the amount of time they would need to stay in a guest-house (as work will take about a month)<br> 4. And lastly - I have received no response as to the reimbur*****t of the water bill due to the burst geyser.<br> <br> Extremely poor service.<br> Regards<br> Tinus Potgieter