No transparency

Good day

I am writing email very much disappointed, really ABSA Bank Lenasia is really failing me as AIMS client. Firstly I would like to thank Ms Karabo Dimpe for every time trying to prove that a customer comes first, if we could get such people who do their work with passion this world would be a better place but yet there are people who do their work just for compliance, I wouldn't even say compliance.

I would like to know where is clients transparency when it comes to our accounts ? Because I feel employees do as they please as angry and frustrated as I am, can ABSA Bank take me through the process of changing Financial advisors for clients accounts. It looks like here I am taken for a ride maybe because of race or age.

I am AIMS client my financial advisor was Mr Keith after that I don't know who was handling my account, I meet a lady called Noma whom I was not informed that she was an assistant. But thing is I was not introduced well to her but I let things to slip, when ever I wanted to withdraw she would always help me until one day I needed to see my statement it was difficult to get my statement I was told the system is always offline whenever I needed to see it.

I received my statement from a gentleman called *****s at Protea Gardens branch. Last time I went to Lenasia branch again to do a Will because I am Mr Luvasan Chetty but wasn't helped so decided to do it at Protea Gardens, I realized that my money is not growing any more and also the statement didn't make sense but didn't know who to talk to and also since it's not easy for me to always going to the branch as I can't walk or stand for a very long time, I am using a wheelchair.

This past Friday on the 18th June 2021 I was with my daughter and wanted to withdraw like usual I realized Noma is no longer working there, so again I asked for Karabo because she was the one explaining the Will process, so I thought she can help me to my surprise first time I heard that my Financial advisor is now Luvasan Chetty and I have never heard of him, I have never seen him. What kind of client service is that? According to my experience with other Banks is that clients receive notifications written or emailed about changes that's transparency.

I was never introduced to Mr Luvasan Chetty I don't even have his contacts when I need help, don't know how much percentage is he getting from my account, it was never discussed with me if am I paying him once off or will I be paying him every month as I know he is commission paid and again what am I paying him for because every time I go to get cash like this Friday I was emailed papers for me to sign and sent them back to him at my own expense since the system was offline , I want to know if he is my Financial advisor why can't I see him or meet him if I want to do transactions on my account and Karabo went an extra mile running around like a headless chicken doing work for another person who is based at Johannesburg opposite Carlton Centre, I was told to come there if I want to see him for his own convenience not for the best interest of a client.

Because of this service I would like to get all my money's that Mr Luvasan Chetty has been taking from my account because he has never ever helped me at all, don't even know him and again can my account please be moved to Karabo Dimpe if she is comfortable handling my account as I don't feel safe to talk to your consultant through the phone as there's to much ***** happening nowadays and people hacking accounts.

Yours faithfully

Louis Koena