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TM
Thandeka M

1 reviews | Active since Nov 2017

17 Nov 2017, 08:31

No Transaction Records

ABSA requires an ID number for an ATM payment, i have provided my ID number during the transfer now the recipient has not received the money and ABSA cannot confirm who received the money.

0
Replies (11)
Absa
Absa's reply20 Nov 2017, 09:34
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

TM
Thandeka M's update21 Nov 2017, 07:42
Reviewer Update
Please send me a mail so i can send you the information
Absa
Absa's reply21 Nov 2017, 11:05
Official

You may reply in private so the public won't see your details. Please do not forget to include date, amount of the transaction, etc.

Best regards,

TM
Thandeka M's update21 Nov 2017, 11:33
Reviewer Update
can you please email me my email address is *** i do not wish to use this platform to give my confidential information
Absa
Absa's reply21 Nov 2017, 15:06
Official

Reply in private

Best regards,

TM
Thandeka M's update22 Nov 2017, 07:47
Reviewer Update
*** i made a payment in September or October
Absa
Absa's reply22 Nov 2017, 11:23
Official

Kindly provide us with the name of the person the money was to be transferred to, amount, date and account number. Also the ATM whereabouts

Best regards,

TM
Thandeka M's update22 Nov 2017, 13:08
Reviewer Update
i made the payment in westgate... in September or October 2017 Dr GH Piek ***,.... i have been to the branch they cannot trace this payment and on the doctors statement so i am asking the payment that was made using my ID number where did that money go????
Absa
Absa's reply22 Nov 2017, 15:46
Official

Amount and date

Best regards,

TM
Thandeka M's update22 Nov 2017, 16:12
Reviewer Update
i do not have that information i dont have the receipt that is the reason for using this service, please trace the information with my id number because your ATM requested this information, its not necessary for me to lodge another complaint
Absa
Absa's reply23 Nov 2017, 10:07
Official

I am unable to trace the transaction without the required information.

Best regards,