No token number for prepaid electricity. Twice

How does Absa have absolutely no plan in place in case their prepaid electricity supply fails after hours? I can see numerous complaints in this regard and yet, this morning at 5am when my electricity ran out, I purchased electricity on my absa online profile, twice. Twice did the fees go out of my account and twice did the transaction not get reversed. Twice did Absa not supply a token number. Therefore, yet another customer left with a lot of money deducted which I now have to go beg Absa to return to me, no electricity at 5h45 in the morning when people use this utility most. Needless to say, this is not the kind of “pioneer” service expected of a bank that charges arguably the most expensive bank charges in SA. Please sort this out