1 reviews | Active since Oct 2016
NO TERMS AND CONDITION DISPLAY ON ADVERTISE ON TV AT THE BRANCH
<p>I WOULD LIKE TO INFORM YOU THAT IM VERY DISPOINTED AT THE SERVICES FROM ABSA</p> <p>1. I HAVE VISIT THE RINK STREET BRANCH AND I SEE THERE IS A ADVERT " CHANGE YOUR BOND TO ABSA AND WE WILL PAY THE ATTORNEY COST. I HAVE APP**** AND NOW MY SWITCHING WAS APPROVED. NOW ABSA INFORM ME THAT IT IS ONLY FOR AN AMOUNT ABOVE R500 000.00. NO DETAIL INFORMATION GIVING TO CUSTOMERS OR IS DISPLAYED WITH THE ADVERT ON THE BRANCH TV. YOU CANT BE SO UNPROFFESIONAL. I THINK ITS RIGHT THAT MY REGISTRATION COST MUST BE PAID.</p> <p>2. ALL THE TIME MY OVERDRAFT WAS REVIEWED. I WASNT NOTIFY MY OVERDRAFT WILL EXPIRE. NORMALLY EVERY YEAR I WILL GET A MESSAGE THAT SAY ITS UNDER REVIEW AND WAS APPROVE. IN JULY 2017 MY BOND WAS DEDUCTED AND WAS REVERSED. WHERE IS THE CUSTOMER SERVICE. I WOULD THE CHARGES MUST BE REVERSE FOR THIS TRANSACTION DUE TO NO CORRESPONDCE RECEIVED FROM ABSA AND WAS REVIEWED PREVIOUSLY WITH ABSA WITHOUT ME APPLYING.</p> <p> </p> <p>HOPE THIS IS IN ORDER</p>
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
