BJ
Brian J

1 reviews | Active since Oct 2016

24 Jul 2017, 14:29

NO TERMS AND CONDITION DISPLAY ON ADVERTISE ON TV AT THE BRANCH

<p>I WOULD LIKE TO INFORM YOU THAT IM VERY DISPOINTED AT THE SERVICES FROM ABSA</p> <p>1. I HAVE VISIT THE RINK STREET BRANCH AND I SEE THERE IS A ADVERT " CHANGE YOUR BOND TO ABSA AND WE WILL PAY THE ATTORNEY COST. I HAVE APP**** AND NOW MY SWITCHING WAS APPROVED. NOW ABSA INFORM ME THAT IT IS ONLY FOR AN AMOUNT ABOVE R500 000.00. NO DETAIL INFORMATION GIVING TO CUSTOMERS OR IS DISPLAYED WITH THE ADVERT ON THE BRANCH TV. YOU CANT BE SO UNPROFFESIONAL. I THINK ITS RIGHT THAT MY REGISTRATION COST MUST BE PAID.</p> <p>2. ALL THE TIME MY OVERDRAFT WAS REVIEWED. I WASNT NOTIFY MY OVERDRAFT WILL EXPIRE. NORMALLY EVERY YEAR I WILL GET A MESSAGE THAT SAY ITS UNDER REVIEW AND WAS APPROVE. IN JULY 2017 MY BOND WAS DEDUCTED AND WAS REVERSED. WHERE IS THE CUSTOMER SERVICE. I WOULD THE CHARGES MUST BE REVERSE FOR THIS TRANSACTION DUE TO NO CORRESPONDCE RECEIVED FROM ABSA AND WAS REVIEWED PREVIOUSLY WITH ABSA WITHOUT ME APPLYING.</p> <p> </p> <p>HOPE THIS IS IN ORDER</p>

0
Replies (2)
Absa
Absa's reply25 Jul 2017, 07:57
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

BJ
Brian J's update30 Aug 2017, 14:25
Reviewer Update
Hi Claudette Im still awaiting for my charge to be reverse as per my discussion with the branch manager. I have receive a call from Arnold Biggs regarding the advert that state the terms and conditions was display on advert and cant assist. Im not blind and I know the advert didn't display it. I have ask for the copy of the advert but he must still request it. That means he was never in the position to see the advert and he reply is based on accusation. That is not how you suppose to do business. I have ask for the advert several times he only reply once he is waiting from the marketing department. Still now after several e-mails he don't reply